Dear Shoot 360 Family,
As we all navigate through uncharted waters as it relates to the impact of the COVID-19 on our lives, we want to again reiterate at Shoot 360, the health and safety of our Members, Guests and their Families is our number one priority.
Unfortunately, based on the recent COVID-19 communications from the World Health Organization (WHO) and the Center for Disease Control and Prevention (CDC), along with both state and local government mandates, we are required to suspend member services indefinitely at all Shoot 360 facilities effective immediately.
We know that this is challenging time for you as well and filled with uncertainty as to when life can return back to normal. Because of this, we are going to automatically suspend all active accounts on April 1st and we will not be charging any suspension fees. This will remain in effect until we re-open as we as we are not certain, at this point, when that will be. We will stay in communication through email, our website and social media as more information becomes available to us. Again, there is no further action needed by you if your account is active on April 1.
Over the past few weeks, we have heard countless stories of our customers appreciating our hard work to keep athletes safe as well as show genuine concern for the well-being of our staff. As you know, we feel Shoot 360 is more like a family, and we continue to appreciate both the response and outpouring of support we have received from you as we all navigate this challenging time.
If you have any further questions or comments, we have set up support lines for each facility to reach out to us directly during the hours of 10:00am to 4:00pm local facility time. Please feel free to reach out to your home facility listed below:
Hours for Support Line: 10:00am to 4:00pm Local Facility Time You can also email us at firstname.lastname@example.org. We remain dedicated to keeping our Shoot 360 family intact through the duration of this global crisis, and we are genuinely thankful for every one of our members and their families. We realize these are unprecedented and challenging times and it is important that we continue to be focused on looking out for one another. Again, thank you for your understanding and support, and we are looking forward to seeing you back on the court very soon!
The Shoot 360 Management Team